Wednesday, 23 July 2014

Lingering DNS issues

If your DNS service provider hasn't yet updated their records, you'll still be seeing our "We're moving" message on the old server, as it's been left switched on but idle while the new one beds in.  We're also getting some email bouce-backs while the DNS records for our email server propogate too, so if you're not getting notifiactions, be patient and they should clear up.

Meantime, if you're still not able to get in, and I believe there are a dwindling number of you, try any of the below if you feel comfortable with fiddling round in your settings:

1. Turn off your router and leave it off for half an hour, or more if you can manage it without getting all twitchy. That might force your router to update its own cached DNS records if it has them.

2. Go into your router’s settings and change one of the DNS server IP addresses to 8.8.4.4 taking care to note down the previous number before over-writing it. Save changes and reboot the router.

3. Go into your computer’s settings, bring up the properties of your network card (wired or wireless), and in the Internet Protocol Version 4 (TCP/IPv4) properties, click Use the Following DNS Server Address and enter 8.8.4.4 and click ok to save.

I’ve been deliberately vague with how to get into your router and network card’s properties because if you don’t know how to do that, you probably shouldn’t be mucking about in there. I don’t mean that in a condescending way, but if you were to cock something up, you might disconnect yourself from the internet completely. Also, I have no idea what hardware you’re running, so vague is probably more use anyway BTW – 8.8.4.4 is one of Google’s own DNS servers, so is a very good backup to have anyway. If Google don’t update regularly, I don’t know who will!


Good luck, and see you on the forums soon :)

Mike. 

Monday, 21 July 2014

We moved

Well that was fun! :)  Actually, as server moved go, it wasn't too bad.  The DNS took only about 2 hours to refresh my end, but your mileage may vary.  When it came back, there were some weird text and graphical glitches that it turned out were caused by a folder not copying across properly.

So far so good, but keep your eyes peeled for any errors, and if you should have any, report them all with screenshots, full text and descriptions of the issue to help us in resolving it sooner.

Now I need to relax.  What's on telly? :)  No rest for the wicked!

Looks like some unfortunate folks are still looking at the old "closing down" notice on their computers, because their DNS hasn't yet updated, or their computers have stored a cache of the site. 

Flushing your DNS Cache (Windows)
To flush your DNS cache from a Windows machine type "ipconfig /flushdns" at a command prompt (don't omit the space before the slash) or in the RUN box on the start menu. Then hard-refresh your browser using the instructions below:

To Hard Refresh your Browser
To speed browsing, Browsers cache commonly used files, which reduces the download on a page that shares files and code with other pages you have been viewing.  That's cool until the page is updated to clear a bug or similar, when a hard-refresh of everything on the page becomes necessary.  To do that, Press CTRL+F5 in Firefox & IE, CTRL+SHIFT+R in Chrome, and Opt+Cmd+E for Safari in Mac.

If any of your buddies can't get in yet, pass this onto them :)

Mike.

We're Moving!

Hello folks.  With a little bit less notice than I'd have liked, our far-too-efficient support people have transferred all the data to the new server, so I've switched us off for the time being to stop anyone from posting things that will be lost when the DNS propogates.

The propogation could take between 4-6 hours to take effect, so please bear with us.  The main change you'll notice is that the new server will be online, and if you refresh you'll see an open forum rather than the "we are closed" message.

Once the DNS has propogated, I might take the server offline and carry out a few post-move preventative maintenance tasks, but I'll make sure that a different offline message takes the place of the old one.

Bear with us, thanks for your patience, and if you're having to talk to the family, do some work or something else to fill your time, I'm truly sorry for your loss ;)

UPDATE:  17:50 The new server is running, but a lot of the graphics and buttons are screwed up due to caching issues.  I'm working on those, so please refrain from posting until I can actually take the forum offline to do it behind the scenes.

Mike.
Owner - Britmodeller.com

Monday, 14 July 2014

Down

The server went down earlier today and was repaired by around 9:30am UK time.  Support were quick to get her back going again, but on checking the database, it needed a repair, which is why it's down at the time of writing this.  We'll be back again shortly, so keep trying now & again :)

EDIT:  We're up again after some repairs to the database.  We're starting the process behind migration to a new server shortly, so will keep you updated on the situation and warn of any planned down time.

Mike.